I/ General provisions
Customers are allowed to exchange new products of the same type if the product has an irreparable problem (due to a manufacturer’s technical error).
Products can only be exchanged after technical confirmation and compliance with the following conditions:
II/ Conditions to apply the policy:
1. Maximum time for exchange:
– Within 7-30 days (renewable period see in product details) from the date of purchase, if the product is damaged due to a manufacturer’s fault, you will be exchanged for a new machine of the same type for free.
– Customers must send defective products to our technicians to check, after confirming that the defective goods are caused by the manufacturer, we will exchange new products free of charge for you.
2. Products eligible for exchange must satisfy the following conditions:
– No defects in appearance (dirty, scratches, scratches, dents, yellowing, broken …)
– Full packaging, foam, … (except for the case of goods with PVC film packaging)
– There are full accompanying documents such as: Purchase voucher, Purchase invoice, Warranty card, Catalog…
– There are full accessories attached, gifts (if any), ..
3. In case the above conditions are not satisfied, the right to decide to exchange goods belongs to An Tuan.
4. The costs of transportation, installation, dismantling … customers must bear according to the company’s regulations (if any).
5. Feedback about the service, please contact the hotline: 096.999.1866
III/ Return policy when you have received payment and don’t want to buy anymore
– If the customer has finished the purchase and does not want to buy it anymore, we will refund 100% of the money to the customer provided that the goods have not been peeled, stamped or sealed, and the customer has to bear the shipping costs (shipping costs). informed prior to purchase)
– In case the customer has used it, the customer will be returned the goods within a period of 1-30 days, when re-entering the goods, we will check the re-entering cost report, if agreed, we will re-enter it. goods for customers.
IIII/ How to get money back:
– We will make a cash return or transfer to you.
